Availability Management is the process that relates to the processes that attend to, monitor and guarantee the availability of services and application components.

Incident Management is the process that takes care of the primary conclusion of questions, requirements and interruptions, including the communication to and from the user / functional control. This process regulates the completion of questions and incidents. It also holds an important part of the activities of a service desk.

Configuration Management covers the processes around registering and up to date keeping of information on the use of the(versions) objects belonging to an information system / application. This administration is called the CMBD (Configuration Management Data Base).

Capacity Management is the process that takes care of the optimal use of sources in the right place, on the right time, on the right moment, in the right quantity and at a fair cost.

Continuity Management is the process that deals with the range of measures that have to be taken to assure the continuity of the execution and support of the information providence of information systems on a long-term.