User organizations fulfill not only formal but also informal roles with respect to information systems. Many of these roles are invisible and the goal on this anonymous 3 minute survey is to gain more insight into what actually happens outside the IT department.

The results will be shared in a short paper jointly authored by Aale Roos, ITSM consultant in Finland, and Mark Smalley, ASL BiSL Foundation. Please help them with their research and fill in the survey. Thank you!