Programme
In chronological sequence:
• Meeting with ASL BiSL Foundation Partner Quint in Hong Kong
• Presentation for the IT Division of the Hong Kong Institution of Engineers
• Meeting with Council Members of itSMF Hong Kong
• Presentation at the launch of Mark Toomey’s book on Corporate Governance of IT “Waltzing with the Elephant” at the itSMF Annual Event in Sydney
• Presentation for ASL BiSL Foundation Partner Capgemini in Sydney
• Meeting with SE Asia Market Analyst Hydrasight in Sydney
• Presentation for Australian Computer Society in Melbourne
• Presentation for ASL BiSL Foundation Partner Capgemini in Melbourne
• Presentation for Victoria Public Sector Continuous Improvement Network in Melbourne
• Presentation for itSMF Singapore

Topics
Mark spoke in general on Business Information Management and Application Management, sketching the current and possible future challenges and referring to our ASL and BiSL frameworks and best practices. There were some recurring themes that resonated with his audiences:
• Business challenges in a rapidly changing world – balancing stability of day-to-day business while continuously transforming the business in order to meet tomorrow’s needs
• ICET: Information, Communication and Engagement Technology – using technology to engage customers in a world where loyalty isn’t what it used to be
• Complexity of IT and the risk of Criminal Complexity – the complexity of information systems being beyond the comprehension of mere human beings
• Infrapplications – virtual and hybrid application portfolio’s assembled from various kinds of components and supported by a diverse ecosystem of IT Service Providers in which the traditional command and control paradigm isn’t effective
• Laws of Software Evolution and the challenge of keeping software entropy (degradation and chaos) under control
• Relative immaturity of user organizations with respect to governance and use of IT and the typically ‘Dutch’ division of responsibilities: the business is responsible for the What and the IT department for the How
• Inadequate strategic dialogue between the business and IT and therefore low utilization of the potential benefits of IT
• The Tower of Babble – both Techno Babble and Business Babble (MBA-speak) – makes the already challenging task of managing information systems almost impossible
• Not only Process Maturity but People Maturity – taking responsibility for one’s (in)actions
• Economic relevance of the AM domain – it takes up a third of IT budgets

Further Information
General information about ASL and BiSL is available on our site with the option of a free subscription to our Newsmail. For specific enquiries about the APAC Tour, please contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  directly.