Business data management

Business data management means the correct set-up and content of the data used in information provision (IP) for the business process.

Demand management

Demand management is one of the tactical processes in BiSL. It ensures that the business processes of an organization are supported or enabled by good information provision and a good business information management function.

Establish business process developments

Establish business process developments is one of the strategical processes in BiSL. Aim of the process is to map out the developments in the longer term within the organization and the associated business processes, so that over the long term the business processes are supported in an efficient, coordinated and balanced manner by information provision.

Establish information chain developments

Establishing information chain developments is one of the strategical BiSL-processes. Aim of the process is to map out the developments in the area of information provision (IP) among organizations and translating these developments into consequences for the content of IP for the own organization. The intention is that, in the longer term, the business processes fit in with the environment and are supported by an effective, efficient IP which is aligned with the IP of the chain partners

Establish technological developments

Establishing technological developments is one of the strategical processes in BiSL. Aim of the process is to map out the relevant technological developments and to define the impact on the organization and the total IP so that optimal use of technology becomes possible over a longer pe-riod.

Call

See incident

Contract management

Contract management is one of the tactical processes in BiSL. It is responsible for defining appropriate agreements for automated information provision and the services by the IT provider as well as monitoring and improving these.

Financial management

Financial management is one of the tactical processes in BiSL. Its aim is the preparation, maintenance and monitoring
of cost-effective information provision and the cost-effective use of IT resources for support and carrying out of the business proc-esses of the organization

Functionality management cluster

One of the BiSL-process clusters on the operational level. Organizations operate in a continually changing environment and are also subject to change themselves.
Because organizations change, information provision (IP) will also have to change frequently.
The cluster ensures definition and implementation of the desired change in the IP.
The processes have strong dependencies with the enhancement and renovation processes within ASL and ITIL.

End user support

End user support is one of the operational processes in BiSL. It aims at the use and functioning of information provision (IP)in daily practice with ensuring that the users can work optimally with the existing IP.

User organization

The organization comprising the users of the relevant information systems.

Use management cluster

One of the process clusters at the operational level within the BiSL process model. Use management describes those processes which ensure that there is ongoing optimum support for the daily use of the information provisioning by the end users.

Information lifecycle management

One of the strategical processes of BiSL. It aims to create a strategy for information provision (IP), translating this into actions and investments and ensuring this is implemented. This ensures that IP continues to optimally support the business process in the mid- and long term.

Information portfolio management

One of the strategical processes in BiSL, from a business-wide point of view ensuring an optimal use of resources, and the set-up of information provision (IP) and coordination of the various (part-)plans regarding the future development of IP.

Information coordination

Information coordination is a connecting process on the strategic level. It monitors and supervises the connection between all the various plans for IP: the port-folio plans at the corporate level, the various plans for the business information (systems) managers related to their information systems, and planning for the definition of the I-organization.

Information management

Giving direction to and monitoring the content and form of information provision in broad terms (often for the mid- and long-term) and defining the most suitable organization
in order to realize this content and form. Means of providing this with content and form are information strategy, information policy, information plan and automation plan.

Information provision

All of the infrastructure tools, applications, data sets and organizational structures which serve to supply information to users.

IP

Information provision

Strategic information partner management:

Strategic information partner management is one of the strategical BiSL-proccesses. It enables information to be exchanged between various organizations.

Strategic supplier management

Strategic supplier management is one of the strategical processes in BiSL. Its aim is to define which parties (suppliers) are the most suitable to provide required knowledge and resources for information provision and to define the role and responsibilities of these IT providers so that the re-sources and knowledge are put to optimal use for the organization.

Operational supplier management

Operational supplier management is one of the operational BiSL-processes. It issues assignments to the internal or external IT provider and monitors the work of the IT provider to enable processes for information provision in the user organization.

Planning and resource management

Planning and resource management is one of the tactical BiSL-processes. It is responsible for planning, monitoring and adjusting the activities of the function involved in providing information provosion (IP) so that the necessary use of IP in the organization is realized on time with an optimal use of capacity.

Strategic user relationship management

Strategic user relationship management is one of the strategical BiSL-processes. It aims to design and monitor the consistency, connection and communication between the function of information provision and the user organization.

Skills

The knowledge and competencies (of people) that are required or are present within an organization to provide any services that are requested or are required.

Smart Buyership

The most efficient possible procurement of IT services.

Information requirements specification

Information requirements specification is one of the operational processes in BiSL. It aims to translate the desired changes in functionality by change management into options for intrinsic and non-intrinsic solutions and establishing this for automated information provision.

I-organization strategy

I-organization strategy is one of the strategical processes in BiSL. It aims to define the desired organization of the I-function to provide the focus for organization, co-operation and consistency for the business information domain.

Review and testing

Review and testing is one of the operational BiSL-processes. It ensures the desired change is carried out smoothly in the organization and that the tools, resources and other forms of support are working correctly.

Transition management

Transition management is one of the connecting processes at the operational level in BiSL. It issues the actual execution of the change that has been prepared in the previous processes.

Prepare transition

BiSL-process on the operational level, ensuring a problem-free move to the new or changed functionality.