Acceptance criteria

Previously defined measurable, verifiable requirements to which a product must comply, if it is to be accepted.

Acceptation Test

See testing (activity)

Account Definition

Account Definition is the process with which it is decided to what strategy, form of approach will be used to approach desired clients. In coherence with this, is the desired image, the way of approach, the proclaimed vision and the interpretation of the approach and the organisation.

Ad-hoc Assignment

An ad-hoc assignment is an ad-hoc request for the execution of a production run, producing an overview/outline/ summary, installing a new software package, etc. within the framework of the agreed services.

Adaptive maintenance

The modification of one or more components of an information system as a result of required changes. It can be triggered by maintenance performed on another component (usually within a subordinate layer) of the information system, a change made to an information system which is connected through an interface, or as a result of a change in the legislation or rules concerning the business function which is supported.

Additive maintenance

Enhancement of the functionality of an information system.

Application

Another word for automated information system.

Application Management

Application management is responsible for the maintaining of the application software and the databases. It is thus the party that control and maintain the information system (application). Essential knowledge for this is programming, system development, design and impact analyses.

Application object

Any part which is directly related to or which constitutes part of an application, such as programs, sources, data files, documentation, data definitions, test files and scripts, and so forth.

Note
See also: configuration item

Application portfolio

A collection of applications that are used by an organization.

Application portfolio management

That part of ICT portfolio management that focuses on applications.

Note
This process surveys the significance and performance of the various applications for a business process, translates the relevant business policy into various objects that are part of the information supply, and uses this as the basis to determine a strategy for the future of the application portfolio.

Application Services Library

A public domain standard for improvement of application management processes consisting of a framework, best practices and a maturity model.

Applications cycle management

The cluster of processes that focuses on the lifecycle and future development of applications, and which leads to a strategy and defined action for the improvement of an application portfolio.

ASL

The 'Application Services Library', a process framework for professionalization of application management. This public domain standard is available since 2002.

Attribute

A feature of an entity type of which the values are tied to individual entities (occurrences).

Availability Management

Availability Management is the process that relates to the processes that attend to, monitor and guarantee the availability of services and application components.

Batch processing

Off-line processing of large amounts of data/information.

Maintenance (daily)

The cluster of processes, which ensures that the applications are operated and used in the best possible way to support the business processes, using a minimum of resources and causing the least disruption in the organisation.

Application management plan

A document setting out all of the activities, which are required to ensure that proper application management, can be carried out.

Availability

The extent to what an application object is able to offer the desired functionality at a given time or for a certain period of time.

Availability management

The process that provides, monitors and ensures the availability and reliability of services and application objects.

Reliability

The extent to which an object or service provides the agreed or expected functionality over a specified period of time.

BiSL

BiSL stands for Business Information Services Library, the process model for the professionalisation of business information management and information management. It has been available in the public domain since February 2005.

Build

See realisation

Business IT alignment

The correspondence between business strategy and processes and IT.

Business organization

An organization in its role as demand organization for information provisioning.

Calamity or Disaster

An unforeseen or unavoidable disruption of the service which has a major impact (for example, as a result of an earthquake, power failure, flood and so forth).

Capacity Management

The process that ensures that optimum use is being made of (application-related) resources, i.e. that they are being used in the right place, at the right time, in the right amounts and at the right price.

Capacity Management

Change Management (ASL)

The process that provides a means to identify, prioritise, initiate, evaluate and adjust the changes which have to be made to the application.